Frequently Asked Questions

The front of the building with grass and a walkway with benches under neath large trees.

Visiting hours

We don’t have strict visiting hours, however, we do not allow overnight visits. Otherwise, as long as you are respectful to the staff and do not disrupt your loved one’s roommate, you may visit any time.

Is it okay to bring family pets when visiting the building?

Yes, but a form must be filled out prior to your first visit.

Do you have beauty and barber services for residents?

Yes, we offer these services on Wednesdays from 8:30 am to 4 pm.

Do you offer Internet and WiFi to residents?

Yes, we have WiFi all through our building.

Do you allow smoking?

Yes, the smoking area is located just outside the dining room.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Boulder Creek Post Acute
Attn: ___________________ Room No. _____
12696 Monte Vista Rd
Poway, CA 92064

Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.

Do you take patients with Medicare?

Yes, we are a Medicare-certified facility.

What services do you provide?

We provide a variety of services from therapy, such as PT/OT/ST, to wound care/IV ABX/ pain management and medication management long-term care and hospice services via outsourced companies.

How many nurses to patient ratio? 

We are a 24-hour nursing care facility which means we have registered nurses, licensed vocational nurses and certified nurse aides around-the-clock. Ratios vary on our capacity but we always exceed state and federal requirements.

Can we take our loved one out?

With physician orders, you may take your loved one ‘Out On Pass’. The parameters vary based on the condition and needs of the patient, as well as scheduled therapy sessions. Typically, a patient may not be ‘Out On Pass’ for more than a few hours, otherwise, their insurance coverage could potentially be withdrawn.

How often does the doctor come?

Our doctors see our patients as often as needed. Nursing staff communicates with them regularly via phone and text. The care we provide is based on physician orders. Our licensed nursing staff are able to manage the patient’s needs, while the physicians provide input to ensure successful outcomes.

What’s the process once my loved one is here?

Upon admission to our facility, the patient is assigned a room. From there, a licensed nurse will assess the patient, input physician orders into our Electronic Medical Records system to ensure orders are followed, and then the medications are ordered from our pharmacy. All meals, medications, treatments, and care are provided in the facility unless an outside appointment is scheduled and necessary.

Do you have private rooms?

Yes.

Please contact us if there are any questions you still need to be answered. Our staff is happy to answer any questions you have about our care and services.